Shipping policy

Shipping Policy

Last Updated: September 18, 2026

At Aurenlian, we want getting your favorite jewelry to be simple and convenient. We offer free standard shipping worldwide on eligible orders.

1. Free Worldwide Shipping

Aurenlian provides free standard shipping to customers worldwide.

No standard shipping fee is charged for eligible destinations.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

7–10 Business Days

The estimated delivery period generally applies after an order has been processed and shipped.

Please understand that this is an estimated timeframe rather than a guaranteed delivery date.

3. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on:

Order volume
Product availability
Holidays
Operational circumstances
Payment verification

Once your order has been shipped, tracking information may be provided when available.

4. Tracking

When tracking is available for your shipment, tracking details may be sent to the email address provided during checkout.

Please note that tracking information may not immediately display movement after shipment.

The carrier may require additional time to scan and register the package.

5. International Shipping

Aurenlian ships to customers internationally.

Because shipping conditions differ between countries and regions, actual delivery experiences may vary.

International shipments may be subject to customs inspections, import procedures, or local delivery requirements.

6. Customs, Taxes & Import Charges

Depending on the destination, an international order may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities.

Unless explicitly stated otherwise at checkout, such charges may be the responsibility of the recipient.

Customers are responsible for understanding and complying with applicable import requirements in their country.

7. Delivery Delays

Although we aim to deliver orders within approximately 7–10 business days, delays can occasionally occur.

Potential causes include:

Customs processing
Carrier delays
Severe weather
Public holidays
Transportation disruptions
High shipping volumes
Incorrect delivery information
International restrictions
Unexpected logistical circumstances

Aurenlian cannot guarantee a specific delivery date when delays are caused by circumstances outside our reasonable control.

8. Incorrect Shipping Information

Customers are responsible for entering accurate shipping information at checkout.

Please carefully check:

Full name
Street address
Apartment/unit number
City
Province/state
Postal code
Country

If you notice an error after placing your order, contact us as soon as possible at:

support@aurenlian.store

We will make reasonable efforts to assist, but we cannot guarantee that shipping information can be changed once an order has entered the shipping process.

9. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact our customer service team.

For damaged packages, we may request photographs of the product and packaging so that we can properly investigate the matter.

We will review the circumstances and work with you toward an appropriate resolution under our policies and applicable law.

10. Delivery Issues

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, or other safe delivery locations where applicable.

You may also contact the relevant carrier for additional delivery information.

If you still need assistance, contact:

support@aurenlian.store

11. Shipping Restrictions

Certain destinations may occasionally be unavailable due to carrier restrictions, regulatory requirements, logistical limitations, or other circumstances.

If we are unable to ship an order to the address provided, we will contact you regarding available options.