Refund policy

Return & Refund Policy

Last Updated: September 18, 2026

At Aurenlian, we want you to feel comfortable and confident when shopping with us. If your purchase isn't right for you, we offer free returns and refunds within 30 days for eligible purchases, subject to the terms below.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To start a return, please contact our customer service team within this 30-day period.

Returns requested after the 30-day period may not be accepted unless otherwise required by applicable law.

2. Eligible Returns

We accept eligible returns for circumstances including:

You changed your mind about your purchase.
The product isn't suitable for your needs.
You received an incorrect product.
The product arrived damaged.
The product has a manufacturing defect.
The product materially differs from its description.

If necessary, we may request photographs or additional information to help us evaluate your request.

3. Free Returns

Aurenlian provides free returns within 30 days for eligible orders.

If your return request is approved, we will provide instructions regarding how and where to return the product.

Please do not send a product to an address that has not been provided or authorized by Aurenlian.

Unauthorized returns may experience processing delays.

4. Condition of Returned Items

Where reasonably possible, returned products should be returned in their original condition.

We recommend keeping the original packaging and any accessories received with your order until you have decided to keep the product.

Products should not be intentionally damaged, modified, or excessively used before being returned.

Normal inspection and reasonable handling to determine whether a product is suitable will not automatically prevent a return.

5. Damaged Products

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the packaging when relevant

These details help us investigate the issue and determine the appropriate resolution.

Depending on the circumstances, Aurenlian may offer a replacement, refund, or another appropriate solution.

6. Incorrect Products

If you receive a product different from the item you ordered, please contact us with your order number and photographs of the item received.

We will review the issue and work with you toward an appropriate resolution.

7. Refunds

Once an approved return has been received and reviewed, the applicable refund will be processed.

Refunds are normally issued to the original payment method used to place the order.

The time required for the refund to appear in your account depends on your bank, card issuer, payment provider, or other financial institution.

Aurenlian does not control third-party processing times.

8. Full Refunds

For an eligible return qualifying for a full refund, the applicable amount paid for the returned product will be refunded.

Because Aurenlian offers free worldwide standard shipping, customers are generally not charged a standard return shipping fee for an approved eligible return.

9. Exchanges

If you would prefer an exchange instead of a refund, please contact our customer service team.

Exchanges may depend on product availability.

If the requested replacement is unavailable, we may provide an alternative resolution, including a refund where appropriate.

10. How to Start a Return

To request a return, contact:

Email: support@aurenlian.store
Phone: +1 (250) 842-8070

Please include your order number and a brief explanation of why you would like to return the item.

Our customer service team will provide the next steps.

11. Refund Not Received

If your refund has been approved but has not yet appeared in your account, please first check your payment account and contact your bank or payment provider.

If the refund remains unavailable after the applicable processing period, contact:

support@aurenlian.store

We will review the transaction and assist where possible.